If you are unhappy with the service or treatment you have received at our practice you can contact in the first instance Yasmin Begum (Practice Manager) by email at yasmin@hywelsamuel.co.uk or by telephone on 029 20371393 or by writing to the practice. You can download the complaints procedure policy below. If you are not happy with the response you have received you may contact the following;
Healthcare Inspectorate Wales
Concerns Dept
Cardiff and Vale University Health Board Headquarters
UHW
Heath Park
Cardiff
CF14 4XW
Phone: 029 20744095
Healthcare Inspectorate Wales
Welsh Government
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ
Phone: 0300 062 8163
Fax: 0300 062 8387
Email: hiw@wales.gsi.gov.uk
Hywel Samuel & Associates is authorised and regulated by the Financial Conduct Authority FRN 625604. We act as a credit broker not a lender and offer finance from one lender. Please note: it is a policy of the practice to charge for missed appointments or cancellation with less than 24 hours notice (private only). Payment will be required before treatment commences.