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Policies

View all our up-to date policies covering our practice.

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Complaints Policy

If you are unhappy with the service or treatment you have received at our practice you can contact in the first instance Yasmin Begum (Practice Manager) by email at yasmin@hywelsamuel.co.uk or by telephone on 029 20371393 or by writing to the practice. You can download the complaints procedure policy below. If you are not happy with the response you have received you may contact the following;

NHS Treatment

Healthcare Inspectorate Wales
Concerns Dept
Cardiff and Vale University Health Board Headquarters
UHW
Heath Park
Cardiff
CF14 4XW

Phone: 029 20744095

Private Treatment

Healthcare Inspectorate Wales
Welsh Government
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ

Phone: 0300 062 8163
Fax: 0300 062 8387
Email: hiw@wales.gsi.gov.uk

Practice Policies

NHS and Private Complaints Policy
Data Protection Privacy Notice for Patients
Patient Satisfaction Questionnaire
Training Policy
Statement of Purpose
Cancellation & Missed Appointments Policy
Environmental and Sustainability Policy
INDEPENDENTLY RUN FOR 40 YEARS+

Convenient, quality dental care in the heart of Cardiff

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